Frequently Asked Questions
Have a question? We’re here to help. From shipping and returns to store hours and order details, you’ll find the answers to our most commonly asked questions below.
Store Information - Downtown Waco
Yes! You can shop with us in downtown Waco, Texas at 319 S 4th Street. Inside the courtyard of Hotel Herringbone.
Regular Store Hours
- Sunday: 11am - 6pm
- Monday - Thursday: 10am - 6pm
- Friday & Saturday: 10am - 8pm
Hours may occasionally vary during holidays or special events.
We’d love to hear from you!
Phone: (254) 249-4700
Email: goldengreenboutique@gmail.com
Please allow 1–2 business days for a response during busy seasons.
Orders & Shipping
Yes! Free shipping on all U.S. orders over $100!
Standard: $9.95
Preferred: $16.95
Expedited: $24.95
Orders are typically processed within 2–5 business days. Orders placed on Friday or over the weekend will begin processing the following Monday due to our shipping warehouse being closed Saturday and Sunday.
At this time, we only ship within the United States. Orders placed with an address outside of the U.S. will be canceled.
UPS is our preferred shipping carrier. Orders shipping to P.O. Boxes will be sent through USPS instead.
Once a package is marked delivered, we recommend contacting UPS or USPS directly to file a claim. Unfortunately, Golden Green is not responsible for lost or stolen packages.
We’re so sorry! Please contact us within 48–72 hours of delivery with your order number and photos of the damaged item so we can help make it right.
Returns & Exchanges
We gladly accept eligible returns for store credit or exchange within 21 days of purchase. We do not offer refunds back to the original payment method.
The following items are final sale and cannot be returned or exchanged:
- Sale items
- Jewelry
- Sunglasses
- Bodysuits & intimates
- Hair accessories
- Hats
- Candles
- Beauty & personal care products
Once your return is received and processed, we’ll ship your exchange at no additional cost. Please note that exchange items are not held until your original item arrives.
If your requested size or item is unavailable, you will receive store credit instead.
Returned items must be:
- Unworn & unwashed
- Free of makeup, deodorant, perfume, smoke, or stains
- Returned with original tags attached
Shoes must be returned in their original shoe box placed inside another shipping box.
Please allow up to 5 business days for your return to be processed once it arrives at our warehouse. Once processed, you’ll receive an email with your store credit or exchange confirmation.
Discounts & Promotions
Our system only allows one discount code per order.
Yes! Be sure to join our email list and follow us on social media so you never miss new arrivals, gameday drops, sorority styles, and exclusive promotions.
